WordPress – Press Ticket System – WordPress HelpDesk Plugin | CodeCanyon

Press Ticket System – WordPress HelpDesk Plugin his title this type of WordPress/Utilities This time I will review,made by phpface, WordPress/Utilities is sold at a price of $18 in themeforest.



Press Ticket System // WordPress HelpDesk Plugin // customer care // helpdesk plugin // helpdesk system // helpdesk wordpress // support plugin // ticket plugin // ticket system // wordpress ticket system //

If this plugin is useful, could You please help me rate it? it will be a big encouragement to improve for me

Please read FAQ before send the questions for the issue.

Introduction:

• Press Ticket System (PTS) is help desk software. You can use PTS to provide support to your customers. It is a software suite that enables customer support or support desk agents to receive, process, and respond to service requests.


• PTS builds on this definition of help desk software by creating a powerful ticket-management platform that allows you to centralize all your customer conversations.


• PTS enables conversations via web, email. No matter how your customer contacts you, PTS centralizes all communication so nothing gets ignored.


• Integrated with Woocommerce.

Demo

http://private-messenger.wpoffice.net/pressticket-plugin/my-tickets/

• User: manage


• Password: manage

Key Features

• Web-based – accessible from anywhere with just a browser, works on smartphones and touch devices.


• File attachments – post documents, screenshots, PDFs … all file allow to upload by WordPress Editor.


• Security – different user roles and security permissions (technicians can be assigned to different areas, no customer sees someone else’s data, etc)


• Permission: Limit to access Ticket Function.


• Prevent Spamming by Recaptcha.


• Alerts and Notices (Alerts and Notices sent to staff on ticket “events”) with 2 events
  
  
  
  • Alert sent out on new tickets
  
  
  • Alert sent out when a new message, from the user, is appended to an existing ticket
  
  
  
  


• Login Form included: The customer can quick access to Ticket Board by login via this form.


• Email templates: available with 3 template


• New Ticket Alert – Alert sent to staff, if enabled, on new ticket.


• New Message Alert – Alert sent to staff, if enabled, when user replies to an existing ticket.


• Response/Reply Template – Template used on ticket response/reply.


• Debug tool: used for testing before get it work, if there have any error or warning, it will show on and you can fix it as the suggestions.


• API support.

Changelog

10/28/2013 – V2.2.1

 [Fix] Loading Ajax Url [Fix] Remove bootstrap CSS. [Fix] Showing Form/Ticket list, fix shortcode. [New] Integrated with Woocommerce.

10/07/2013 – V2.0

[New] Loading Language. [Fix] Removing Quicktag editor. [Fix] Searching user. [Fix] HTML email sending. 

04/29/2013 – V1.0

Initial Release

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